Services for Members with Disabilities
Capitalized terms used in this Schedule shall have the same meaning assigned to such terms in the Contract.
A Zipcar Member requiring the use of hand controls to operate a vehicle will be reasonably accommodated.
Advance Notice of Desired Use of Hand Controls - Zipcar requires at least 7 days’ notice prior to the start time of the reservation in regions that currently do not have hand control equipped vehicles and at least 24 hours’ notice prior to the start time of the reservation for regions that already have hand control equipped vehicles. This will allow Zipcar staff to make reasonable accommodations. Notice must be given by phone to a live representative at the local office or at 1-866-4ZIPCAR (voice mails are not acceptable).
Reservation of Car - The Member must have reserved the requested car prior to the time of advance notification. Not all cars are or can be equipped with hand controls.
Assistance animals are an exception to Zipcar's Rule requiring that pets be transported in locked pet carriers.
If a Member or the Member's passenger are disabled and need to bring an assistance animal on a journey, the Member will not be charged for regular cleaning costs (i.e., ordinary shedding.) However, the Member will still be responsible for all costs associated with any damage caused by an assistance animal.
If a Member is disabled and such disability prevents the Member from using our web sites or automated phone system to make a reservation, and the Member identifies him or herself as disabled, we will not charge the $3.50 agent reservation charge for any reservations made, extended or canceled by an agent.